TRACK LIGHTING

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1. Are you track lighting systems UL listed?

Yes, all of our track systems are UL & CUL listed, you can find listed products at www.ul.com.

2. Are any track lighting systems New York City approved?

Yes – all 3 systems are NYC approved.

3. Do you need different types of track for line voltage and low voltage track fixtures in the LT, HT or JT style?

No. They are line voltage, 20Amp. You can use them with either the line or low voltage track heads as our low voltage heads are equipped with a transformer.

4. Why do you have three different track systems?

Having three systems gives us the flexibility in meeting different demands. For retrofit jobs and to work with customers that stock one or more of the majors and would like to supplement those lines.

5. What are the different features between the three systems?

6. Is there an advantage of one system over another?

No - each system has its own mechanical and design features. It's a matter of personal preference.

7. Being a new W·A·C distributor, which system would you recommend that we carry?

The H system – Many current projects require or specify a 3-wire system. It is easier to ground, and has more accessories than the other 2 systems. Also, it is 100% compatible with HALO, which makes substituting really easy. 

8. Are the three systems interchangeable?

No - be sure to select items from the same system. The track heads and components from the three systems are not interchangeable. For example, the 3-wire HTK-745-WT track head will not work on a 2-wire LT-8-WT track.

9. Is the "HL" (3-wire "L" connector) feedable?

Yes – the chart below outlines the other "connector" accessories:

10. What accessory will I need if I have to hang a 10 pound chandelier off a 3-wire track?

A suspension loop (i.e. H-LOOP) accepts chain-hung fixtures up to 35 pounds, and provides hot-wiring to the fixture powered from the track. 

11. Since the floating canopy powers the track anywhere along its length, can it be placed at the end?

Yes, but not all the way at the end. Unlike the live end, it cannot be used as an end piece. It can only be placed next to the end cap as the furthest point.

12. What accessories will I need to suspend my tracks 3' on a sloped ceiling? How do you bring power from the end of the rod to the track?

You will need 36" suspension kits (SK36), and sloped ceiling adapters (SK14). You will also need a live end to power the track. The wire goes to a live end connector (or an "L", "X", "T", "FLX", "I-PWR") on the end. Refer to the installation instructions that come with the suspension kits for wiring information. 
Basically, you will require two suspension kits for a 2' or 4' track, and three kits for 6' or 8' track sections.

13. How do I suspend a track 6½' from the ceiling?

To get 6½', you need a basic SK48 suspension kit, plus a 36" rod (R36), a coupling (RI), and an SK05 adapter kit to field cut the suspension rod.

14. Do you have any gold tracks?

No - just black and white ones.

15. What material are the tracks made of?

Aluminum.

16. I am trying to install a live end into a track, but the end cap keeps coming off. What am I doing wrong?

The live end requires a fair amount of pressure to insert, and subsequently the end cap and bus wires may push out of the opposite end of track if it not braced against a secure surface. Brace the track and insert the live end. There should be no bus wires extruding from the opposite end if installed correctly.

17. How can I tell the difference between a 3-wire, 2-wire and a wide 2-wire fixture?

The overall look is exactly the same. We have made an improvement on the design of the transformer box – they are now low profile, small and unobtrusive. They differ in the way they each fit into the track. The adapter of a 3-wire fixture has three silver colored pins – two on one side, and one on the other. A 2-wire fixture has two silver pins. And the wide 2-wire fixture looks similar to the 2-wire fixture, except that the pins are farther apart, and one side is marked "P". The wide 2-wire fixture may be adaptable to a JUNO two circuit track by pulling up the pin marked "P", and inserting a "J-CLIP" to hold it in place.

18. How can I tell if a fixture is low or line voltage?

The low voltage fixture has a slim oblong transformer box, whereas the line voltage fixture does not.

19. How do I order a 180 style in 75W?

Using the 180 gimble ring as an example, here are some ordering information. The color goes behind the model number.

20. Does your 008FP work with any other fixture?

No, the 008FP is a framing projector that only works with the 007 track head. Our 007 head is adaptable to monopoints or as a track fixture.

21.You offer two types of framing projectors what is the difference between the 008FP and the 009?

The 008FP has one lens and is good for forming a rectangular area of light on an art work. The 009 has two lenses and offers a much larger range of sizes. The 009 also allows the use of a gobo, which is a type of stencil for projecting logos or images on a wall. The 008FP is an attachment to the 007 fixture, while the 009 is a complete fixture.

22. Are the 801-BD barn doors available for any other track head?

No – it only works with style # 801 track fixture.

23. Do you have barn doors available for you line voltage track heads?

Yes- for 024/048 and 178/188 we have a PAR20BD, PAR30BD, and a PAR38BD. Our model # 123 comes with barn doors attached.

24. Since the transformers for the low voltage fixtures are electronic, what type of dimmers would I require?

Our transformers are designed for use with regular incandescent dimmers. Most household dimmers are 600W. Do not put more than twelve 50W fixtures on the dimmer.

25. My electrician installed some Low Voltage Track heads with a standard dimmer switch, but the fixtures hum. We then switched over to a magnetic dimmer, but they hum even worse. Is there anything that can be done about it?

Magnetic dimmers are not suitable. 
It is normal for transformers to make some noise. In most cases, a standard incandescent dimmer will work fine. A low voltage electronic dimmer may provide slightly less hum.

26. How do I extend a low voltage track head?

The low voltage track heads with extensions are made to order at our facility. We have 6", 12", 18", 24", 36" and 48" drops. All items may be fitted with an extension. The cost of the fixture will be the track head plus the extension.

27.How do I extend a line voltage track head?

Only the fixtures from the 3-wire system may be suspended. We offer 18", 24", 36" and 48" lengths (H18, H24, H36 and H48). 

28.Can the Line Voltage Extensions be shortened?

No, they are one integral piece and cannot be shortened.

29. Do you have any low voltage track heads in gold?

Yes - both the MR16 and MR11 versions of the square (802, 1102) and round (809, 1109) and 007 are available in gold as well as black and white. The Die Cast Series feature the 816 style in gold, black and white. You may choose black or white for the transformer box. For example, LHT-816-GL/BK indicates a gold head with a black transformer box. All other track heads come in black and white only.

30. Do you have any track heads in brushed nickel?

Yes – some of our more popular styles are available in brushed nickel. You may choose black or white for the transformer box. For example, LHT-809-BN/BK indicates a brushed nickel head with a black transformer box. Check the catalog for color availability. 

31. Do you have any low voltage track fixture with a fixed socket?

Yes. The regular styles have exposed sockets, whereas the Die Cast styles have concealed wiring in the stem. Moreover, the Die Cast advantage is that relamping may be done by unscrewing the front piece without the use of tools.

32.I would like to use a low voltage fixture as a monopoint, but the transformer doesn't exactly fit. What do you suggest?

You may order any low voltage style as a surface mount on an LP or ME canopy base (with the transformer hidden inside the canopy) or the MI or MO base(with a remote transformer). 

33.How many Live Ends do I need for a 30' run of track?

The number of live ends required depends on the load, and not on the length. The track is able to accommodate 20 Amp, at 80% capacity, i.e. 16 Amp. Say, you are putting (30) LHT-180L-WT (75W) fixtures into the 30' of track.

Since the maximum load of the track is 16A, you will need 2 power feeds for 18.75A.

34.If your track can accommodate 20 Amps, why do you advise to use only 80% of capacity?

The track can handle 20 Amps, but because of existing building wiring, distance, and number of connections, we advise de-rating the track by 20%.

35. The 2-wire is extremely hard to insert into original Lightolier tracks. I'm afraid I might break the fixture. What should I do?

It is a very tight fit, but nonetheless, it will work. As long as the track head goes in once, it is loosened, and can then easily be placed anywhere along the length of the track.

36. Are your "L" series accessories compatible with original Lightolier tracks?

None of our accessories will fit Lightolier's track. Their sizes are not exactly the same. That is why our track heads will fit on Lightolier tracks, but not vice versa. 

37. Do you have a device that enables me to mount a track away from the wall?

The TBKT will do just that, the extension length is 24".

38. I need some track lighting for use in the UK. Is your track lighting rated 50/60 Hz?

Yes, they are rated for 50/60Hz.

39. Which track heads would you recommend for use in an outdoor restaurant by the sea?

Our track systems and most others are not rated for outdoor use.

40. Do you have a very low profile track head for use in a kiosk?

The line voltage style #178 will handle all "A", "PAR" and "R" lamps, up to 150W. As for low voltage, the low profile gimble ring, style #160 will take an MR16 lamp. These are both available for all three of our track systems.

41. Will any of your track heads take color lenses?

Yes, in fact, we have a variety of color lenses, filters and louvers to accommodate both the MR16 and MR11 size fixtures. They simply replace the clear lens that comes with the fixture.

42. I noticed in your catalog that you don't have any line voltage track heads in white with a white baffle. How do I get them that way?

The baffles may be ordered separately, as an accessory. Our baffles come in three sizes to accommodate any line voltage track head.

43. How do I order your line voltage flexible fixtures?

Our line voltage flexible fixtures are adaptable to all three of our track systems and as surface mounts (see questions on surface mounts):

 I.  3-wire track(HTK-024/HTK-048)
 II.  2-wire track(LTK-024/LTK-048)
 III. Wide 2-wire track(JTK-024/JTK-048)

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